@import"https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600;700&family=DM+Sans:wght@400;500;600;700&display=swap";:root,[data-theme=light],body[data-theme-version=light]{--brand-navy: #0a0b4e;--brand-blue: #1c2b8e;--brand-coral: #eb5545;--brand-sky: #3b4cb8;--brand-ice: #eb5545;--brand-soft: #f4f6fa;font-family:Poppins,DM Sans,sans-serif;font-synthesis:none;font-size:15px;--bg-app: #f5f7f8;--bg-aside: #ffffff;--border-aside: #e5e9eb;--text-primary: #1e293b;--text-secondary: #475569;--text-muted: #64748b;--nav-text: #2d3748;--nav-hover-bg: #f1f5f9;--nav-hover-text: #0a0b4e;--nav-active-bg: linear-gradient(135deg, #0a0b4e 0%, #1c2b8e 100%);--nav-active-text: #ffffff;--nav-active-shadow: 0 4px 12px rgba(10, 11, 78, .18);--nav-badge-bg: #edf1f5;--nav-badge-text: #2d3748;--workspace-bg: #f8fafd;--workspace-border: #edf1f5;--workspace-strong: #0a0b4e;--sidebar-note-bg: #f4f6fa;--sidebar-note-border: #e2e8f0;--sidebar-note-text: #2d3748;--sidebar-note-muted: #64748b;--header-bg: #ffffff;--header-border: #e5e9eb;--header-text: #64748b;--header-strong: #0a0b4e;--card-bg: #ffffff;--card-border: #edf1f6;--card-shadow: 0 10px 30px 0 rgba(0, 0, 0, .04);--table-th-bg: #f3f7fa;--table-th-text: #527084;--table-td-border: #edf1f6;--table-tr-hover: #f5faff;--input-bg: #ffffff;--input-border: #d5e2eb;--input-text: #1e293b;--modal-bg: #ffffff;--modal-border: #dbe7ef;--login-form-bg: #ffffff}[data-theme=dark],body[data-theme-version=dark]{--bg-app: #0b0c20;--bg-aside: #111333;--border-aside: #1d214a;--text-primary: #f1f5f9;--text-secondary: #cbd5e1;--text-muted: #94a3b8;--nav-text: #cbd5e1;--nav-hover-bg: #1c204e;--nav-hover-text: #ffffff;--nav-active-bg: linear-gradient(135deg, #1c2b8e 0%, #3b4cb8 100%);--nav-active-text: #ffffff;--nav-active-shadow: 0 4px 14px rgba(28, 43, 142, .4);--nav-badge-bg: #222659;--nav-badge-text: #cbd5e1;--workspace-bg: #181b44;--workspace-border: #252b66;--workspace-strong: #ffffff;--sidebar-note-bg: #15183d;--sidebar-note-border: #22275b;--sidebar-note-text: #e2e8f0;--sidebar-note-muted: #94a3b8;--header-bg: #111333;--header-border: #1d214a;--header-text: #94a3b8;--header-strong: #ffffff;--card-bg: #15183d;--card-border: #22275b;--card-shadow: 0 10px 30px 0 rgba(0, 0, 0, .3);--table-th-bg: #191d47;--table-th-text: #94a3b8;--table-td-border: #22275b;--table-tr-hover: #1c204e;--input-bg: #191d47;--input-border: #2d3478;--input-text: #ffffff;--modal-bg: #15183d;--modal-border: #2a3170;--login-form-bg: #111333}body{background:var(--bg-app);color:var(--text-primary);transition:background-color .2s ease,color .2s ease}.theme-toggle{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:9px;border:1px solid var(--header-border);background:var(--workspace-bg);color:var(--workspace-strong);cursor:pointer;transition:all .2s ease;padding:0}.theme-toggle:hover{background:var(--nav-hover-bg);color:var(--brand-coral);border-color:var(--brand-coral)}.header-controls{display:inline-flex;align-items:center;gap:10px;margin-left:auto;margin-right:20px}.login-controls{display:inline-flex;align-items:center;gap:10px;justify-content:flex-end;margin-bottom:24px}.language-picker{display:inline-flex;align-items:center;gap:7px;flex-shrink:0;color:#1572ae}.language-picker select{margin:0;padding:7px 9px;width:auto;min-width:100px;font-size:14px;color:var(--workspace-strong);background:var(--workspace-bg);border:1px solid var(--header-border);border-radius:8px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}aside{overflow-y:auto}@media(max-width:550px){header{gap:8px}header>span:first-child{font-size:12px}header .language-picker{margin-right:0}header .language-picker select{min-width:78px;padding:6px 3px}header .language-picker svg{display:none}}.admin-form{margin-bottom:24px;max-width:none}.admin-success{padding:14px 18px;margin-bottom:20px;background:#edf7fd;color:#00466d;border:1px solid #cce3f2;border-radius:8px}.report-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;padding:24px;margin-bottom:24px;align-items:end}.report-filters .hint{grid-column:1 / -1;margin:0}.report-groups{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.report-bar{display:grid;grid-template-columns:1fr auto;gap:8px;font-size:14px;margin-bottom:15px}.report-bar>div{grid-column:1 / -1;height:6px;background:#edf7fd;border-radius:4px;overflow:hidden}.report-bar i{display:block;height:100%;background:#469fd8}@media(max-width:800px){.report-filters{grid-template-columns:1fr 1fr}.report-groups{grid-template-columns:1fr;gap:0}}@media(max-width:550px){.report-filters{grid-template-columns:1fr;padding:18px}}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a{cursor:pointer}button{transition:.15s;border:0}button:disabled{opacity:.5;cursor:wait}button:hover:not(:disabled){filter:brightness(.96)}button:focus-visible,a:focus-visible{outline:3px solid #5591b7;outline-offset:3px}input,textarea,select{width:100%;border:1px solid #dce1e4;border-radius:7px;padding:12px;background:#fff;color:#24323b;outline:none}input:focus,textarea:focus,select:focus{border-color:#326d92;box-shadow:0 0 0 3px #326d9214}input[readonly]{background:#f4f6f6;color:#778086}textarea{resize:vertical}label{display:block;font-size:15px;font-weight:600}label input,label select,label textarea{margin-top:8px}h1,h2,h3,p{margin-top:0}h1{font-family:Manrope,sans-serif;letter-spacing:-1px;font-size:31px;line-height:1.35;margin-bottom:10px}h2{font-size:18px;letter-spacing:-.3px;margin-bottom:8px}p{line-height:1.7}small{display:block}.app{display:flex;min-height:100vh}aside{width:248px;flex-shrink:0;background:#fff;border-right:1px solid #e5e9eb;padding:30px 18px 18px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{display:flex;flex-direction:column;align-items:flex-start;gap:8px;width:100%;padding:0 4px 16px;background:transparent;color:#0a0b4e;text-align:left;border-bottom:1px solid #edf1f5}.brand-image{display:flex;align-items:center}.brand-image img{max-height:38px;width:auto;object-fit:contain}.brand small{color:#eb5545;font-size:11px;font-weight:700;letter-spacing:2.2px;text-transform:uppercase}.workspace{border:1px solid #edf1f5;background:#f8fafd;border-radius:12px;display:flex;align-items:center;gap:10px;margin:18px 0;padding:12px}.org-icon,.avatar{display:grid;place-items:center;background:#0a0b4e;color:#fff;border-radius:10px;width:36px;height:36px;font-weight:700}.workspace strong{font-size:14px;color:#0a0b4e}.workspace small{font-size:12px;margin-top:2px;color:#718096}.online{display:inline-block;width:8px;height:8px;background:#2bc155;border-radius:50%;flex-shrink:0}.workspace .online{margin-left:auto}.nav-label{font-size:11px;font-weight:700;letter-spacing:1.5px;color:#a0aec0;padding:0 14px;margin-bottom:10px}nav button{width:100%;background:transparent;padding:11px 14px;display:flex;align-items:center;gap:12px;text-align:left;color:#5b677a;border-radius:10px;margin-bottom:6px;font-size:14px;font-weight:500;transition:all .15s ease}nav button:hover:not(.active){background:#f4f6fa;color:#0a0b4e}nav button.active{background:linear-gradient(135deg,#0a0b4e,#1c2b8e);color:#fff;font-weight:600;box-shadow:0 4px 12px #0a0b4e2e}nav button.active svg{color:#fff}nav button span{margin-left:auto;background:#edf1f5;color:#4a5568;border-radius:6px;font-size:12px;font-weight:600;padding:2px 7px}nav button.active span{background:#ffffff38;color:#fff}.sidebar-note{margin-top:auto;background:#f4f6f8;border:1px solid #e3e9ed;border-radius:9px;padding:17px;color:#526470}.sidebar-note strong{display:block;margin:10px 0;font-size:14px}.sidebar-note p{font-size:13px;color:#858c91;margin:0}.profile{margin-top:20px;padding:18px 0 0;border-top:1px solid #edeff0;display:flex;align-items:center;gap:9px}.profile strong{font-size:13px}.profile small{font-size:12px;margin-top:4px;color:#8e959a}.profile button{padding:5px;background:none;color:#879096;margin-left:auto}.avatar{font-size:12px;background:#eeeae2}.content{flex:1;min-width:0}header{height:78px;background:#fff;border-bottom:1px solid #e5e9eb;display:flex;align-items:center;justify-content:space-between;padding:0 40px;font-size:13px;color:#8b9297}header b{margin:0 14px;font-weight:400;color:#c5cbce}header strong{color:#4a565e;font-weight:500}.header-right{display:flex;align-items:center;gap:8px}.divider{height:15px;border-left:1px solid #e4e6e8;margin:0 10px}main{padding:38px 40px;min-height:calc(100vh - 128px);max-width:none;width:100%;margin:auto}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:25px;margin-bottom:29px}.page-heading p{font-size:14px;color:#8b9297;margin:0}.eyebrow{font-size:11px;letter-spacing:2px;font-weight:700;color:#8697a1;margin-bottom:11px}.primary,.secondary{display:inline-flex;align-items:center;justify-content:center;gap:9px;padding:12px 18px;border-radius:7px;font-size:14px;font-weight:600;white-space:nowrap}.primary{background:#21455c;color:#fff;box-shadow:0 3px 6px #17334410}.secondary{background:#fff;border:1px solid #dce2e5;color:#304b5b}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:26px}.stat{display:flex;flex-direction:column;justify-content:space-between;text-align:left;background:var(--card-bg);border:1px solid var(--card-border);border-radius:18px;padding:22px 24px;box-shadow:var(--card-shadow);transition:all .25s cubic-bezier(.16,1,.3,1);cursor:pointer;position:relative;overflow:hidden}.stat-primary{border-top:4px solid #7978ff!important}.stat-warning{border-top:4px solid #ffab00!important}.stat-info{border-top:4px solid #00b8d9!important}.stat-success{border-top:4px solid #22c55e!important}.stat:hover{transform:translateY(-4px);box-shadow:0 16px 36px #0a0b4e1a;border-color:var(--brand-sky)}.stat-header{display:flex;align-items:center;justify-content:space-between;width:100%;margin-bottom:8px}.stat-label{font-size:14px;font-weight:600;color:var(--text-secondary)}.stat-icon{width:44px;height:44px;border-radius:13px;display:grid;place-items:center;flex-shrink:0}.stat-icon-primary{background:#7978ff24;color:#7978ff}.stat-icon-warning{background:#ffab0024;color:#ffab00}.stat-icon-info{background:#00b8d924;color:#00b8d9}.stat-icon-success{background:#22c55e24;color:#22c55e}.stat-number{font-family:Poppins,sans-serif;font-size:32px;font-weight:700;color:var(--text-primary);letter-spacing:-.5px;margin:6px 0 8px;display:block}.stat-caption{font-size:12px;color:var(--text-muted)}.overview-banner{display:flex;align-items:center;gap:22px;background:var(--card-bg);border:1px solid var(--card-border);border-radius:18px;padding:22px 28px;box-shadow:var(--card-shadow);margin-bottom:28px}.banner-mark{width:56px;height:56px;border-radius:16px;background:linear-gradient(135deg,#1c2b8e24,#eb554524);color:var(--brand-coral);display:grid;place-items:center;flex-shrink:0;border:1px solid rgba(235,85,69,.2)}.banner-content strong{font-size:16px;font-weight:600;color:var(--text-primary)}.banner-content p{font-size:13px;color:var(--text-muted);margin:6px 0 0}.quota{margin-left:auto;min-width:180px;text-align:right}.quota-text{display:flex;align-items:baseline;justify-content:space-between;gap:14px;margin-bottom:8px}.quota-text small{font-size:12px;color:var(--text-muted)}.quota-text strong{font-size:20px;font-weight:700;color:var(--text-primary)}.quota-text strong span{font-size:14px;font-weight:400;color:var(--text-muted)}.quota-bar{height:8px;border-radius:4px;background:var(--header-border);overflow:hidden}.quota-bar i{display:block;height:100%;border-radius:4px;background:linear-gradient(90deg,#1c2b8e,#3b4cb8,#eb5545);transition:width .3s ease}.panel{border:1px solid #e2e6e8;background:#fff;border-radius:10px;overflow:hidden}.panel-title{padding:25px 24px 19px;display:flex;justify-content:space-between;align-items:center;gap:15px}.panel-title h2 span{font-size:12px;background:#f0f2f3;padding:3px 7px;border-radius:5px;color:#838d94;margin-left:7px}.panel-title p{font-size:13px;color:#92999d;margin:0}.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;flex-wrap:wrap;margin-bottom:16px}.panel-head h2{margin:0 0 6px;font-size:20px;font-weight:700;color:var(--text-primary, #0f172a)}.stat-card{background:var(--card-bg, #ffffff);border:1px solid var(--card-border, #e2ebf1);border-radius:12px;padding:16px 18px;box-shadow:0 1px 3px #0000000a;transition:all .2s ease}.stat-card small{display:block;font-size:12px;font-weight:600;margin-bottom:6px;color:var(--text-secondary, #64748b)}.stat-card strong{font-size:18px;font-weight:700;color:var(--text-primary, #0f172a)}[data-theme=dark] .stat-card{background:#1e293b;border-color:#334155}[data-theme=dark] .stat-card strong{color:#f1f5f9}[data-theme=dark] .stat-card small{color:#94a3b8}.search{display:flex;align-items:center;border:1px solid #e5e8ea;border-radius:6px;padding:0 10px;color:#9da4a9;width:245px}.search input{border:0;margin:0;padding:9px 8px;font-weight:400;font-size:13px}.search input:focus{box-shadow:none}.filters{display:flex;gap:5px;padding:0 24px 18px;border-bottom:1px solid #e9ecee}.filters button,.action-tabs button{background:transparent;color:#89939a;font-size:13px;padding:7px 12px;border-radius:5px}.filters button.selected,.action-tabs button.selected{background:#edf1f4;color:#2d4e63;font-weight:600}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;text-align:left;white-space:nowrap}th{background:#fbfcfc;color:#959da2;font-size:11px;letter-spacing:.8px;font-weight:500;padding:14px 18px}td{border-top:1px solid #eff1f2;padding:20px 18px;font-size:13px}td:first-child,th:first-child{padding-left:24px}tr{cursor:pointer}tbody tr:hover{background:#fafbfc}.ticket-number{font-size:12px;color:#818a90}.ticket-number span{color:#a1a7aa;margin-left:5px}.ticket-title{display:block;max-width:370px;white-space:normal;text-align:left;font-weight:600;color:#35434b;margin:7px 0;background:none;padding:0;font-size:14px}td small{font-size:12px;color:#9ba2a6}td small b{margin:0 5px;font-weight:400}.team-name{display:block;color:#5b656c;margin-bottom:5px}.badge{display:inline-flex;align-items:center;gap:5px;font-size:12px;padding:5px 9px;border-radius:5px;white-space:nowrap}.badge:before{content:"";width:4px;height:4px;border-radius:50%;background:currentColor}.open{background:#eef2fd;color:#6c87ba}.in_progress{background:#fff5e3;color:#b39151}.review{background:#f2edfa;color:#9a7bbf}.closed{background:#eaf1f5;color:#5f8095}.s1{background:#fff0ed;color:#c78677}.s2{background:#fff7e6;color:#bb9b5c}.s3{background:#eef3f6;color:#8495a2}.date{color:#8c959a;font-size:12px}.table-footer{display:flex;justify-content:space-between;border-top:1px solid #e9edef;padding:16px 24px;font-size:12px;color:#959da2}.table-wrap th{font-size:14px;font-weight:700;color:#254d66;letter-spacing:.5px;padding-top:18px;padding-bottom:18px}.table-wrap td{font-size:16px;font-weight:500;line-height:1.6;color:#294759;padding-top:22px;padding-bottom:22px}.table-wrap td strong,.table-wrap .team-name{font-weight:700;color:#173f58}.table-wrap .ticket-title{font-size:17px;font-weight:700;line-height:1.5;color:#075a8c}.table-wrap td small,.table-wrap .ticket-number,.table-wrap .ticket-number span{font-size:14px;color:#526c7c}.table-wrap td.date{font-size:15px;color:#35566b;font-variant-numeric:tabular-nums}.table-wrap .badge{font-size:14px;font-weight:700;padding:6px 11px}.table-wrap .badge.open{color:#33589d}.table-wrap .badge.in_progress,.table-wrap .badge.s2{color:#79530d}.table-wrap .badge.review{color:#7046a0}.table-wrap .badge.closed{color:#326542}.table-wrap .badge.s1{color:#a13d30}.table-wrap .badge.s3{color:#486477}.table-wrap .secondary{font-size:14px;font-weight:600}.bottom-note{display:flex;align-items:center;justify-content:center;gap:7px;margin-top:23px;font-size:12px;color:#9aa1a6}footer{padding:18px 40px;border-top:1px solid #e5e9eb;color:#a0a7ab;font-size:12px;display:flex;justify-content:space-between}.back{display:flex;align-items:center;gap:7px;background:none;color:#647884;padding:0;margin-bottom:23px;font-size:14px}.form-panel{padding:28px;max-width:none;width:100%}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:23px}.form-panel label{margin-bottom:23px}.form-bottom{border-top:1px solid #e7eaec;padding-top:22px;display:flex;align-items:center;justify-content:space-between;color:#808c94;font-size:14px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(340px,390px);gap:22px}.detail-section{padding:26px 28px;margin-bottom:20px}.detail-section h2{display:flex;gap:9px;align-items:center;margin-bottom:19px}.preserve{white-space:pre-wrap;overflow-wrap:anywhere;color:#626e76;font-size:15px;line-height:1.8}.muted,.hint{color:#8c969c;font-size:13px}.timeline>.muted{margin-top:-10px;margin-bottom:25px}.event{display:grid;grid-template-columns:29px 1fr;gap:11px;padding-bottom:24px;position:relative}.event:not(:last-child):before{content:"";position:absolute;left:13px;top:28px;bottom:0;border-left:1px solid #dfe5e9}.event-dot{border:1px solid #dfe5e9;background:#f5f7f8;border-radius:50%;width:28px;height:28px;display:grid;place-items:center;color:#748691}.event-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:12px;color:#a0a6aa;margin-top:5px}.event-meta strong{font-size:13px;color:#56656e}.event-meta time{margin-left:auto}.event p{margin:8px 0 0;font-size:14px}.internal-label{display:inline-flex;gap:4px;align-items:center;background:#f5f0e4;color:#aa9669;padding:3px 5px;border-radius:4px;font-size:11px;margin-top:8px}dl{display:grid;grid-template-columns:1fr 1fr;font-size:13px;gap:21px 5px;align-items:center;margin:0}dt{color:#919aa0}dd{margin:0;text-align:right}.action-tabs{display:flex;gap:2px;margin-bottom:20px;flex-wrap:wrap}.action-tabs button{padding:6px 9px}.action-panel label{margin-bottom:17px}.action-panel .primary{width:100%;margin-top:6px}.checkbox{display:flex;align-items:center;gap:9px;line-height:1.7}.checkbox input{width:auto;margin:0}.closed-note{padding:25px;background:#eaf0f3;border:1px solid #d9e2e7;border-radius:10px;color:#587383}.closed-note strong{display:block;margin:10px 0}.closed-note p{font-size:14px;margin:0}.error{padding:14px;background:#fff0ed;color:#b65343;border:1px solid #f0d0c8;border-radius:7px;margin-bottom:20px;display:flex;justify-content:space-between}.error button{background:none;color:inherit}.empty{text-align:center;padding:50px;color:#8d99a0}.empty h3{margin:14px 0 8px}.empty p{font-size:14px}.loading{padding:100px;text-align:center}.login{min-height:100vh;width:100%;display:flex;align-items:center;justify-content:center;position:relative;overflow:hidden;background:radial-gradient(ellipse at 50% 30%,#fff,#f4f6fa 60%,#e9edf3);padding:30px 20px;box-sizing:border-box}[data-theme=dark] .login,body[data-theme-version=dark] .login{background:radial-gradient(ellipse at 50% 30%,#0d1136,#070924 60%,#040512)}.login-three-canvas-container{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;pointer-events:none;z-index:1}.login-three-canvas-container canvas{display:block;width:100%!important;height:100%!important}.login-top-controls{position:fixed;top:22px;right:28px;display:flex;align-items:center;gap:12px;z-index:50}.login-card{position:relative;z-index:10;width:100%;max-width:450px;background:var(--login-card-bg, #ffffff);border:1px solid var(--login-card-border, #e2e8f0);border-radius:16px;padding:40px 36px 34px;box-shadow:0 16px 48px #0f172a14,0 4px 12px #0f172a0a;backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);box-sizing:border-box;margin:auto}[data-theme=dark] .login-card,body[data-theme-version=dark] .login-card{background:#111333eb;border-color:#262c68;box-shadow:0 20px 50px #00000080,0 0 35px #222fb92e}.login-card-brand{display:flex;flex-direction:column;align-items:center;justify-content:center;margin-bottom:22px}.bekatos-brand-wrap{display:flex;align-items:center;justify-content:center}.bekatos-logo{max-height:48px;width:auto;display:block;object-fit:contain;transition:transform .2s ease}.bekatos-logo:hover{transform:scale(1.02)}[data-theme=dark] .bekatos-logo,body[data-theme-version=dark] .bekatos-logo{filter:drop-shadow(0 2px 10px rgba(235,85,69,.45)) drop-shadow(0 0 1px rgba(255,255,255,.45))}.bekatos-brand-caption{margin-top:8px;text-align:center}.bekatos-badge{display:inline-block;font-size:11px;font-weight:700;letter-spacing:1.2px;text-transform:uppercase;color:var(--brand-coral, #eb5545);background:#eb554514;padding:3px 12px;border-radius:20px;border:1px solid rgba(235,85,69,.22)}[data-theme=dark] .bekatos-badge{background:#eb554526;border-color:#eb554559;color:#ff7d70}.login-card-title{font-size:21px;font-weight:700;color:var(--brand-navy, #0a0b4e);text-align:center;margin:0 0 16px;letter-spacing:-.3px}.login-card-subtitle{font-size:14.5px;font-weight:500;color:var(--text-secondary, #475569);text-align:center;margin:-8px 0 24px}[data-theme=dark] .login-card-subtitle{color:#94a3b8}[data-theme=dark] .login-card-title,body[data-theme-version=dark] .login-card-title{color:#fff}.login-card label{display:block;margin-bottom:18px;font-size:13px;font-weight:600;color:var(--brand-navy, #0a0b4e)}[data-theme=dark] .login-card label,body[data-theme-version=dark] .login-card label{color:#cbd5e1}.login-card input,.login-card select{margin-top:6px;width:100%;border-radius:9px;border:1px solid var(--input-border, #cbd5e1);background:var(--input-bg, #ffffff);color:var(--input-text, #1e293b);padding:12px 14px;font-size:14px;transition:all .2s ease;box-sizing:border-box}.login-card input:focus,.login-card select:focus{border-color:var(--brand-blue, #1c2b8e);outline:none;box-shadow:0 0 0 3px #1c2b8e29}[data-theme=dark] .login-card input,[data-theme=dark] .login-card select{background:#191d47;border-color:#2d3478;color:#fff}.password-input-wrap{position:relative;display:flex;align-items:center;width:100%}.password-input-wrap input{padding-right:44px}.password-toggle-btn{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:#64748b;padding:6px;display:flex;align-items:center;justify-content:center;border-radius:6px;transition:color .15s ease}.password-toggle-btn:hover{color:var(--brand-coral, #eb5545)}[data-theme=dark] .password-toggle-btn{color:#94a3b8}[data-theme=dark] .password-toggle-btn:hover{color:var(--brand-coral, #eb5545)}.login-options-row{display:flex;align-items:center;justify-content:space-between;margin:18px 0 22px;font-size:13px;gap:12px}.remember-checkbox-label{display:inline-flex!important;align-items:center;gap:8px;margin-bottom:0!important;font-weight:500!important;color:var(--text-secondary, #64748b)!important;cursor:pointer;-webkit-user-select:none;user-select:none}.remember-checkbox-label input[type=checkbox]{width:16px;height:16px;margin:0;accent-color:var(--brand-blue, #1c2b8e);cursor:pointer}.forgot-link-btn{background:none;border:none;color:var(--brand-coral, #eb5545);font-size:13px;font-weight:600;cursor:pointer;padding:0;transition:all .15s ease}.forgot-link-btn:hover{text-decoration:underline;opacity:.85}[data-theme=dark] .forgot-link-btn{color:var(--brand-coral, #eb5545)}.tixia-login-btn{width:100%;display:flex;align-items:center;justify-content:center;padding:13px 20px;background:linear-gradient(135deg,#0a0b4e,#1c2b8e);color:#fff;font-size:15px;font-weight:600;border-radius:9px;border:none;cursor:pointer;transition:all .2s ease;box-shadow:0 4px 14px #0a0b4e40;box-sizing:border-box}.tixia-login-btn:hover:not(:disabled){background:linear-gradient(135deg,#111463,#2638aa);transform:translateY(-1px);box-shadow:0 6px 20px #0a0b4e59}.tixia-login-btn:disabled{opacity:.65;cursor:not-allowed}.login-card-footer{text-align:center;margin-top:24px;font-size:13.5px;color:var(--text-secondary, #64748b)}[data-theme=dark] .login-card-footer{color:#94a3b8}.link-inline{background:none;border:none;color:var(--brand-coral, #eb5545);font-weight:600;cursor:pointer;padding:0 2px;font-size:inherit;transition:all .15s ease}.link-inline:hover{text-decoration:underline;opacity:.85}[data-theme=dark] .link-inline{color:#ff7d70}.login-footer-secondary{margin-top:14px;padding-top:14px;border-top:1px dashed var(--input-border, #e2e8f0)}[data-theme=dark] .login-footer-secondary{border-top-color:#262c68}.link-muted{background:none;border:none;color:var(--text-muted, #94a3b8);font-size:13px;cursor:pointer;padding:4px 8px;transition:color .15s ease}.link-muted:hover{color:var(--brand-blue, #1c2b8e);text-decoration:underline}[data-theme=dark] .link-muted:hover{color:#fff}@media(min-width:1500px){main{padding-top:48px}.stats{gap:23px}.stat{padding:26px}}@media(max-width:1100px){aside{width:210px}main{padding:28px 24px}header{padding:0 24px}.stats{gap:10px}.stat{padding:17px}.detail-grid{grid-template-columns:minmax(0,1fr) 295px}.header-right{font-size:12px}.ticket-title{max-width:280px}}@media(max-width:800px){aside{width:75px;padding:20px 10px}aside .brand{padding:0;align-items:center}aside .brand-image{width:55px;padding:15px 0}aside .brand-image img{width:100%;height:auto}aside .brand small,.workspace,.nav-label,.sidebar-note,.profile,nav button span{display:none}nav{margin-top:35px}nav button{font-size:0;justify-content:center;padding:15px 0}nav svg{flex-shrink:0}header{height:60px}.header-right{display:none}.stats{grid-template-columns:1fr 1fr}.detail-grid{grid-template-columns:1fr}.page-heading{align-items:flex-start}h1{font-size:26px}.page-heading .primary{font-size:0;padding:12px}.page-heading .primary svg{width:20px}.overview-banner{padding:18px}.quota{display:none}.panel-title{flex-direction:column;align-items:stretch}.search{width:100%}.table-footer span{display:none}.login-card{padding:34px 28px}}@media(max-width:550px){main{padding:23px 15px}header{padding:0 16px}.overview-banner{gap:12px}.banner-mark{display:none}.overview-banner strong{font-size:14px}.overview-banner p{font-size:12px}.filters{padding-left:15px;gap:0;flex-wrap:wrap}.form-row{grid-template-columns:1fr;gap:0}.form-panel{padding:20px}.form-bottom{gap:15px;flex-wrap:wrap}.login{padding:24px 14px}.login-card{padding:30px 20px 24px;border-radius:14px}.login-top-controls{top:14px;right:14px}.bottom-note{line-height:1.8;text-align:center}footer{padding:18px}.stat{padding:14px}.stat>div{font-size:12px}.stat small{font-size:11px}}@media(max-width:800px){.profile{display:flex;margin-top:auto;justify-content:center;border:0}.profile .avatar,.profile>div{display:none}.profile button{margin:0;padding:12px}}.brand-image{display:block;width:100%}.brand-image img{display:block;width:100%;height:auto}aside{background:var(--bg-aside);border-right-color:var(--border-aside);color:var(--nav-text);transition:background .2s ease,border-color .2s ease}aside .workspace{background:var(--workspace-bg);border-color:var(--workspace-border)}aside .workspace strong{color:var(--workspace-strong)}aside .workspace small,.profile small{color:var(--text-muted)}aside .org-icon,aside .avatar{color:#fff;background:var(--brand-navy)}[data-theme=dark] aside .org-icon,[data-theme=dark] aside .avatar,body[data-theme-version=dark] aside .org-icon,body[data-theme-version=dark] aside .avatar{background:var(--brand-coral)}.nav-label{color:var(--text-muted)}nav button{color:var(--nav-text)}nav button:hover:not(.active){background:var(--nav-hover-bg);color:var(--nav-hover-text)}nav button.active{color:var(--nav-active-text);background:var(--nav-active-bg);box-shadow:var(--nav-active-shadow)}nav button span{color:var(--nav-badge-text);background:var(--nav-badge-bg)}nav button.active span{color:#fff;background:#ffffff40}.sidebar-note{background:var(--sidebar-note-bg);border-color:var(--sidebar-note-border);color:var(--sidebar-note-text)}.sidebar-note strong{color:var(--workspace-strong)}.sidebar-note p{color:var(--sidebar-note-muted)}.sidebar-note svg{color:var(--brand-coral)}.profile{border-top-color:var(--border-aside)}.profile strong{color:var(--workspace-strong)}.profile button{color:var(--text-muted)}.profile button:hover{color:var(--brand-coral)}.online{background:var(--brand-sky)}aside .online{background:#2bc155}[data-theme=dark] header,body[data-theme-version=dark] header{background:var(--header-bg);border-bottom-color:var(--header-border);color:var(--header-text)}[data-theme=dark] header strong,body[data-theme-version=dark] header strong{color:var(--header-strong)}[data-theme=dark] header b,body[data-theme-version=dark] header b{color:var(--text-muted)}[data-theme=dark] .divider,body[data-theme-version=dark] .divider{border-left-color:var(--header-border)}[data-theme=dark] .content,[data-theme=dark] .app,body[data-theme-version=dark] .content,body[data-theme-version=dark] .app{background:var(--bg-app)}[data-theme=dark] .panel,[data-theme=dark] .stat,body[data-theme-version=dark] .panel,body[data-theme-version=dark] .stat{background:var(--card-bg);border-color:var(--card-border);box-shadow:var(--card-shadow);color:var(--text-primary)}[data-theme=dark] .panel-title,body[data-theme-version=dark] .panel-title{border-bottom-color:var(--card-border)}[data-theme=dark] .panel-title h2,[data-theme=dark] .stat strong,[data-theme=dark] h1,[data-theme=dark] h2,[data-theme=dark] h3,body[data-theme-version=dark] .panel-title h2,body[data-theme-version=dark] .stat strong,body[data-theme-version=dark] h1,body[data-theme-version=dark] h2,body[data-theme-version=dark] h3{color:var(--text-primary)}[data-theme=dark] .stat,body[data-theme-version=dark] .stat{background:var(--card-bg);border-color:var(--card-border);box-shadow:0 10px 30px #0000004d}[data-theme=dark] .stat:hover,body[data-theme-version=dark] .stat:hover{border-color:#7978ff;box-shadow:0 16px 36px #00000073}[data-theme=dark] .stat-label,body[data-theme-version=dark] .stat-label{color:var(--text-secondary)}[data-theme=dark] .stat-number,body[data-theme-version=dark] .stat-number{color:#fff}[data-theme=dark] .stat-caption,body[data-theme-version=dark] .stat-caption{color:var(--text-muted)}[data-theme=dark] .overview-banner,body[data-theme-version=dark] .overview-banner{background:var(--card-bg);border-color:var(--card-border);box-shadow:0 10px 30px #0000004d}[data-theme=dark] .banner-mark,body[data-theme-version=dark] .banner-mark{background:#eb55451f;border-color:#eb55454d;color:var(--brand-coral)}[data-theme=dark] .banner-content strong,body[data-theme-version=dark] .banner-content strong{color:#fff}[data-theme=dark] .banner-content p,body[data-theme-version=dark] .banner-content p{color:var(--text-muted)}[data-theme=dark] .quota-text strong,body[data-theme-version=dark] .quota-text strong{color:#fff}[data-theme=dark] .quota-bar,body[data-theme-version=dark] .quota-bar{background:#252b66}[data-theme=dark] .stat small,[data-theme=dark] .panel-title p,[data-theme=dark] .page-heading p,[data-theme=dark] .hint,[data-theme=dark] .muted,body[data-theme-version=dark] .stat small,body[data-theme-version=dark] .panel-title p,body[data-theme-version=dark] .page-heading p,body[data-theme-version=dark] .hint,body[data-theme-version=dark] .muted{color:var(--text-muted)}[data-theme=dark] .table-wrap,body[data-theme-version=dark] .table-wrap{border-color:var(--card-border)}[data-theme=dark] th,body[data-theme-version=dark] th{background:var(--table-th-bg);color:var(--table-th-text);border-bottom-color:var(--table-td-border)}[data-theme=dark] td,body[data-theme-version=dark] td{border-bottom-color:var(--table-td-border);color:var(--text-primary)}[data-theme=dark] tbody tr:hover,body[data-theme-version=dark] tbody tr:hover{background:var(--table-tr-hover)}[data-theme=dark] .table-wrap td strong,[data-theme=dark] .table-wrap .team-name,body[data-theme-version=dark] .table-wrap td strong,body[data-theme-version=dark] .table-wrap .team-name{color:var(--text-primary)}[data-theme=dark] .table-wrap td small,[data-theme=dark] .table-wrap td.date,body[data-theme-version=dark] .table-wrap td small,body[data-theme-version=dark] .table-wrap td.date{color:var(--text-muted)}[data-theme=dark] .table-footer,body[data-theme-version=dark] .table-footer{border-top-color:var(--card-border);color:var(--text-muted)}[data-theme=dark] input,[data-theme=dark] select,[data-theme=dark] textarea,body[data-theme-version=dark] input,body[data-theme-version=dark] select,body[data-theme-version=dark] textarea{background:var(--input-bg);border-color:var(--input-border);color:var(--input-text)}[data-theme=dark] input:focus,[data-theme=dark] select:focus,[data-theme=dark] textarea:focus,body[data-theme-version=dark] input:focus,body[data-theme-version=dark] select:focus,body[data-theme-version=dark] textarea:focus{border-color:var(--brand-coral);outline:2px solid rgba(235,85,69,.3)}[data-theme=dark] input[readonly],body[data-theme-version=dark] input[readonly]{background:#111333;color:var(--text-muted)}[data-theme=dark] .form-panel label,body[data-theme-version=dark] .form-panel label{color:var(--text-secondary)}[data-theme=dark] .secondary,body[data-theme-version=dark] .secondary{color:var(--text-secondary);background:var(--card-bg);border-color:var(--card-border)}[data-theme=dark] .secondary:hover:not(:disabled),body[data-theme-version=dark] .secondary:hover:not(:disabled){background:var(--nav-hover-bg);color:#fff}[data-theme=dark] dialog.modal,[data-theme=dark] dialog.modal[open],[data-theme=dark] .modal,body[data-theme-version=dark] dialog.modal,body[data-theme-version=dark] dialog.modal[open],body[data-theme-version=dark] .modal{background:var(--modal-bg)!important;border-color:var(--modal-border)!important;color:var(--text-primary)!important;box-shadow:0 24px 90px #0009!important}[data-theme=dark] .modal-heading,body[data-theme-version=dark] .modal-heading{background:#111333!important;border-bottom-color:var(--modal-border)!important}[data-theme=dark] .modal-heading h2,body[data-theme-version=dark] .modal-heading h2{color:#fff!important}[data-theme=dark] .modal-close,body[data-theme-version=dark] .modal-close{background:#1e224e!important;color:#cbd5e1!important}[data-theme=dark] footer,body[data-theme-version=dark] footer{border-top-color:var(--border-aside);color:var(--text-muted)}[data-theme=dark] .profile-facts>div,body[data-theme-version=dark] .profile-facts>div{border-bottom-color:var(--card-border)}[data-theme=dark] .profile-facts dt,body[data-theme-version=dark] .profile-facts dt{color:var(--text-muted)}[data-theme=dark] .profile-facts dd,body[data-theme-version=dark] .profile-facts dd{color:var(--text-primary)}[data-theme=dark] .support-chain-editor,body[data-theme-version=dark] .support-chain-editor{border-color:var(--card-border);background:#111333}[data-theme=dark] .attachment-input,body[data-theme-version=dark] .attachment-input{border-color:#2b3270;background:#111333}[data-theme=dark] .attachment-list a,[data-theme=dark] .attachment-list .attachment-preview-button,body[data-theme-version=dark] .attachment-list a,body[data-theme-version=dark] .attachment-list .attachment-preview-button{background:#181b44;color:#64b5f6}[data-theme=dark] .attachment-list .attachment-preview-button:hover,body[data-theme-version=dark] .attachment-list .attachment-preview-button:hover{background:#202456}.primary{background:var(--brand-blue);box-shadow:0 3px 8px #00466d18}.primary:hover:not(:disabled){background:var(--brand-navy)}.secondary{color:var(--brand-blue);border-color:#c6ddec}h1,.stat strong{color:var(--brand-navy)}.stat svg,.back{color:var(--brand-blue)}.eyebrow{color:#34729c}.overview-banner{background:linear-gradient(110deg,#e9f5fc,#f3faff);border-color:#cee5f4}.overview-banner strong{color:var(--brand-navy)}.overview-banner p{color:#567b94}.banner-mark{color:var(--brand-blue);background:#dceffc;border-color:#c0e2f7}.quota strong{color:var(--brand-navy)}.quota>div{background:#d1e8f7}.quota i{background:var(--brand-sky)}.filters button.selected,.action-tabs button.selected{background:var(--brand-soft);color:var(--brand-blue)}input:focus,textarea:focus,select:focus{border-color:var(--brand-sky);box-shadow:0 0 0 3px #469fd81a}button:focus-visible,a:focus-visible{outline-color:var(--brand-sky)}.event-dot{color:var(--brand-blue);background:var(--brand-soft);border-color:#cce3f2}.demo button{color:var(--brand-blue);background:var(--brand-soft)}.closed{background:#eaf5ee;color:#487b57}.closed-note{background:#eef6f1;border-color:#d9e7dc;color:#487b57}.attachment-input{margin:16px 0}.attachment-input small{display:block;overflow-wrap:anywhere}.attachment-list{list-style:none;padding:0;margin:12px 0}.attachment-list a{display:flex;align-items:center;gap:8px;padding:10px;margin:6px 0;background:#edf6fc;border-radius:8px;color:#126ca5;overflow-wrap:anywhere}.attachment-list a span{min-width:0;flex:1}.content{display:flex;flex-direction:column}main{flex:1;margin:0;min-height:0;padding:clamp(22px,2.5vw,44px)}.content>header{flex-shrink:0}.content>footer{margin-top:auto}.page-heading{margin-bottom:26px;flex-wrap:wrap}.page-heading p{font-size:16px;color:#617786}.eyebrow{color:#eb5545;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;font-size:11px}h1{font-size:clamp(26px,2vw,34px);letter-spacing:-.8px}.panel{border:1px solid var(--card-border, #edf1f6);border-radius:16px;box-shadow:var(--card-shadow, 0 10px 30px 0 rgba(0, 0, 0, .04))}.panel-title{padding:24px 28px}.form-panel{padding:clamp(22px,2.4vw,36px)}.form-row{grid-template-columns:repeat(2,minmax(0,1fr))}.form-panel label{color:#284c62}input,select,textarea{border-radius:9px;border-color:#d5e2eb;padding:12px 14px}input[readonly]{background:#f0f5f9;color:#536d7c}.primary,.secondary{min-height:42px;border-radius:9px;font-weight:600}.primary{background:linear-gradient(135deg,#0a0b4e,#1c2b8e);box-shadow:0 4px 12px #0a0b4e38;color:#fff}.primary:hover:not(:disabled){background:linear-gradient(135deg,#111463,#2638aa);color:#fff}.secondary{color:#31576e;background:#fff;border:1px solid #d5e2eb}button:focus-visible,a:focus-visible{outline:3px solid #eb5545;outline-offset:3px}.table-wrap{border-radius:0 0 14px 14px}th{background:#f3f7fa;color:#527084}tbody tr:hover{background:#f5faff}.hint,.muted{color:#617786;line-height:1.65}.attachment-input{border:1px dashed #b4cfdf;border-radius:10px;padding:16px;background:#f8fbfe}.attachment-input input{border:0;padding:8px 0;background:transparent}input::file-selector-button{border:1px solid #bfd9e9;border-radius:7px;padding:8px 13px;color:#126ba2;background:#eaf5fc;margin-right:12px;cursor:pointer}.form-fields{border:0;padding:0;margin:0;min-width:0}dialog.modal,dialog.modal[open],.modal{display:block!important;position:fixed!important;top:0!important;right:0!important;bottom:0!important;left:0!important;margin:auto!important;width:min(720px,calc(100vw - 40px))!important;height:fit-content!important;max-height:calc(100dvh - 48px)!important;padding:0!important;border:1px solid #dbe7ef!important;border-radius:18px!important;color:#24323b!important;background:#fff!important;box-shadow:0 24px 90px #052c4b66!important;overflow-y:auto!important;z-index:100000!important}dialog.modal::backdrop,.modal::backdrop{background:#08283e80!important;-webkit-backdrop-filter:blur(4px)!important;backdrop-filter:blur(4px)!important}.modal-heading{position:sticky;top:0;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:24px 28px;border-bottom:1px solid #e2ebf1;background:#f8fbfe}.modal-heading h2{font-size:24px;color:#00466d;margin:0}.modal-heading .eyebrow{margin-bottom:6px}.modal-close{display:grid;place-items:center;flex-shrink:0;width:36px;height:36px;border-radius:50%;background:#eaf1f6;color:#35566a}.modal-body .admin-form{margin:0;padding:26px 28px}.modal-body .form-bottom{justify-content:flex-end;gap:12px}.modal .error{margin-bottom:20px}@media(min-width:1600px){.detail-grid{grid-template-columns:minmax(0,1fr) minmax(360px,28%);gap:28px}}@media(max-width:800px){main{padding:24px 18px}.panel-title{padding:20px}.page-heading .primary{font-size:14px}}@media(max-width:550px){main{padding:20px 12px}.form-row{grid-template-columns:1fr}.form-panel{padding:20px}.modal{width:calc(100vw - 20px);max-height:calc(100dvh - 24px);border-radius:12px}.modal-heading,.modal-body .admin-form{padding:20px}.page-heading{gap:16px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{transition:none!important;scroll-behavior:auto!important}}.attachment-list .attachment-preview-button{display:flex;align-items:center;gap:8px;padding:10px;margin:6px 0;background:#edf6fc;border-radius:8px;color:#126ca5;overflow-wrap:anywhere;width:100%;text-align:left;font:inherit}.attachment-list .attachment-preview-button span{min-width:0;flex:1}.attachment-list .attachment-preview-button:hover{background:#dceefb}.image-preview-modal{width:min(1100px,calc(100vw - 40px))}.image-preview-modal .modal-heading h2{overflow-wrap:anywhere}.image-preview-content{padding:24px;text-align:center;background:#f1f5f8}.image-preview-content img{display:block;max-width:100%;max-height:65dvh;width:auto;height:auto;object-fit:contain;margin:auto}.image-preview-footer{padding:16px 24px;display:flex;justify-content:flex-end}.image-preview-footer a{display:inline-flex;align-items:center;gap:8px}.user-delete-button{margin-left:8px;color:#a52834}.danger-button{background:#a52834;color:#fff;border:1px solid #a52834;border-radius:8px;padding:10px 18px;font-weight:600}.profile-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.4fr);gap:24px;align-items:start}.profile-page .page-heading{margin-bottom:24px}.profile-page h2{margin-bottom:16px}.profile-facts{margin:0;display:block;text-align:left}.profile-facts>div{padding:16px 0;border-bottom:1px solid #dce7ef}.profile-facts dt{color:#526b7d;font-size:14px;margin-bottom:6px}.profile-facts dd{margin:0;text-align:left;font-weight:600;overflow-wrap:anywhere}.profile-password-form{display:grid;gap:20px;margin-top:24px}.profile-password-form label{display:grid;gap:8px}.profile-password-form input{width:100%;min-width:0}.profile-success{padding:14px;background:#e9f7ef;color:#175e3b;border-radius:8px}@media(max-width:800px){.profile-grid{grid-template-columns:minmax(0,1fr)}}.support-chain-editor{border:1px solid #d5e2eb;border-radius:10px;padding:18px;margin:12px 0 24px;min-width:0}.support-chain-editor legend{padding:0 6px;font-weight:600}.support-chain-row{display:flex;align-items:end;gap:12px;margin-bottom:16px}.support-chain-row label{flex:1;min-width:0;margin:0}.support-chain-controls{display:flex;gap:6px;flex-wrap:wrap}@media(max-width:550px){.support-chain-row{flex-direction:column;align-items:stretch}}.notice{padding:12px 14px;margin:12px 0;border-radius:7px;background:#10b98124;border:1px solid rgba(16,185,129,.45);color:var(--text-primary, #1e293b)}.link-button{background:none;border:0;box-shadow:none;padding:8px 0 0;width:auto;align-self:flex-start;color:var(--brand-sky, #3b4cb8);text-decoration:underline;cursor:pointer}.verify-banner{display:flex;flex-wrap:wrap;gap:10px 16px;align-items:center;justify-content:space-between;padding:12px 16px;margin-bottom:18px;border-radius:7px;background:#f59e0b26;border:1px solid rgba(245,158,11,.5);color:var(--text-primary, #1e293b)}.verify-banner span{flex:1 1 260px}.csat-card{margin-top:18px;border:1px solid var(--card-border, #e2ebf1);border-radius:12px;background:var(--card-bg, #ffffff);padding:22px 24px;transition:box-shadow .2s ease}.csat-header{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:16px;flex-wrap:wrap}.csat-title-wrap{display:flex;flex-direction:column;gap:4px}.csat-badge{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#b45309;background:#f59e0b1f;padding:3px 8px;border-radius:6px;width:fit-content}.csat-card h3{margin:0;font-size:17px;font-weight:600;color:var(--text-primary, #1e293b)}.csat-score-pill{display:inline-flex;align-items:center;padding:6px 14px;border-radius:9999px;background:#fef3c7;color:#b45309;font-weight:700;font-size:14px;border:1px solid #fde68a}.csat-interactive-stars{display:flex;align-items:center;gap:8px;margin-bottom:16px;flex-wrap:wrap}.csat-star-btn{background:none;border:none;padding:4px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;border-radius:6px;transition:transform .15s ease,filter .15s ease}.csat-star-btn:hover{transform:scale(1.22)}.csat-star-btn:focus-visible{outline:2px solid #f59e0b}.csat-rating-indicator{margin-left:10px;font-weight:600;font-size:14px;color:#d97706}.csat-textarea-label{display:grid;gap:8px;margin-bottom:16px;font-size:13px;font-weight:500;color:var(--text-primary, #334155)}.csat-textarea-label textarea{width:100%;border:1px solid var(--card-border, #cbd5e1);border-radius:8px;padding:10px 14px;font-family:inherit;font-size:14px;color:var(--text-primary, #1e293b);background:var(--input-bg, #ffffff);box-sizing:border-box}.csat-actions{display:flex;justify-content:flex-end}.csat-stars-display{display:flex;align-items:center;gap:6px;margin-bottom:14px}.csat-rating-text{margin-left:10px;font-size:15px;font-weight:600;color:#d97706}.csat-quote{position:relative;display:flex;gap:10px;padding:12px 16px;background:#f8fafc;border-left:4px solid #f59e0b;border-radius:0 8px 8px 0;margin-bottom:14px;font-style:italic;color:var(--text-primary, #334155)}.csat-quote .quote-icon{flex-shrink:0;color:#f59e0b;margin-top:2px}.csat-quote p{margin:0;line-height:1.5;white-space:pre-wrap}.csat-meta{font-size:12px;color:#64748b;display:flex;flex-direction:column;gap:6px}.csat-thankyou-sub{display:inline-flex;align-items:center;gap:6px;color:#059669;font-weight:500;margin:0}.csat-pending-note{font-size:13px;color:#64748b;margin:0}[data-theme=dark] .csat-card{background:var(--card-bg, #1e293b);border-color:var(--card-border, #334155)}[data-theme=dark] .csat-badge{background:#f59e0b33;color:#fbbf24}[data-theme=dark] .csat-score-pill{background:#f59e0b40;color:#fbbf24;border-color:#f59e0b66}[data-theme=dark] .csat-rating-indicator,[data-theme=dark] .csat-rating-text{color:#fbbf24}[data-theme=dark] .csat-quote{background:#f59e0b14;color:#e2e8f0}[data-theme=dark] .csat-thankyou-sub{color:#34d399}[data-theme=dark] .csat-meta,[data-theme=dark] .csat-pending-note{color:#94a3b8}.csat-report-card{display:grid;grid-template-columns:minmax(180px,1fr) 2fr;gap:24px;align-items:center;padding:24px;background:var(--card-bg, #ffffff);border:1px solid var(--card-border, #e2ebf1);border-radius:12px;margin-bottom:24px}.csat-score-big{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding-right:24px;border-right:1px solid var(--card-border, #e2ebf1)}.csat-big-number{font-size:44px;font-weight:800;line-height:1;color:#d97706;display:flex;align-items:baseline;gap:4px}.csat-big-number small{font-size:18px;font-weight:600;color:#64748b}.csat-bars{display:flex;flex-direction:column;gap:8px}.csat-bar-row{display:grid;grid-template-columns:60px 1fr 40px;align-items:center;gap:12px;font-size:13px;color:var(--text-primary, #334155)}.csat-bar-track{height:9px;background:#f1f5f9;border-radius:9999px;overflow:hidden}.csat-bar-fill{height:100%;background:linear-gradient(90deg,#f59e0b,#fbbf24);border-radius:9999px;transition:width .3s ease}[data-theme=dark] .csat-report-card{background:var(--card-bg, #1e293b);border-color:var(--card-border, #334155)}[data-theme=dark] .csat-score-big{border-right-color:var(--card-border, #334155)}[data-theme=dark] .csat-big-number{color:#fbbf24}[data-theme=dark] .csat-big-number small{color:#94a3b8}[data-theme=dark] .csat-bar-track{background:#334155}@media(max-width:640px){.csat-report-card{grid-template-columns:1fr;gap:18px}.csat-score-big{border-right:none;border-bottom:1px solid var(--card-border, #e2ebf1);padding-right:0;padding-bottom:18px}}.ai-copilot-card{margin-top:18px;border:1px solid var(--card-border, #e2ebf1);border-radius:12px;background:var(--card-bg, #ffffff);padding:20px 22px;background-image:radial-gradient(circle at top right,rgba(99,102,241,.05),transparent 60%);position:relative;overflow:hidden}.ai-copilot-header{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}.ai-badge-wrap{display:flex;flex-direction:column;gap:4px}.ai-copilot-badge{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#4f46e5;background:#6366f11f;padding:3px 8px;border-radius:6px;width:fit-content}.sparkle-icon{color:#6366f1}.ai-copilot-card h3{margin:0;font-size:16px;font-weight:600;color:var(--text-primary, #1e293b)}.ai-sentiment-pill{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:9999px;font-size:12px;font-weight:600}.sentiment-urgent{background:#ef44441f;color:#dc2626;border:1px solid rgba(239,68,68,.3)}.sentiment-negative{background:#f59e0b1f;color:#d97706;border:1px solid rgba(245,158,11,.3)}.sentiment-neutral{background:#64748b1f;color:#475569;border:1px solid rgba(100,116,139,.2)}.sentiment-positive{background:#10b9811f;color:#059669;border:1px solid rgba(16,185,129,.3)}.ai-triaging-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px;padding:14px;background:#f8fafc;border-radius:9px;border:1px solid var(--card-border, #e2ebf1);margin-bottom:16px}.ai-triage-item{display:flex;flex-direction:column;gap:6px}.ai-triage-label{font-size:11px;font-weight:600;text-transform:uppercase;color:#64748b;letter-spacing:.4px}.ai-triage-value-row{display:flex;align-items:center;gap:10px}.ai-apply-btn{display:inline-flex;align-items:center;gap:5px;background:#eef2ff;color:#4338ca;border:1px solid #c7d2fe;border-radius:6px;padding:3px 8px;font-size:12px;font-weight:600;cursor:pointer;transition:all .15s ease}.ai-apply-btn:hover{background:#e0e7ff}.ai-tags-wrap{display:flex;flex-wrap:wrap;gap:6px}.ai-topic-tag{background:#e0e7ff;color:#3730a3;padding:2px 8px;border-radius:6px;font-size:12px;font-weight:500}.ai-draft-section{border-top:1px solid var(--card-border, #e2ebf1);padding-top:16px}.ai-draft-tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}.ai-tab-btn{background:none;border:1px solid var(--card-border, #cbd5e1);border-radius:7px;padding:6px 12px;font-size:12px;font-weight:500;color:var(--text-secondary, #475569);cursor:pointer;transition:all .15s ease}.ai-tab-btn.active{background:#4f46e5;color:#fff;border-color:#4f46e5}.ai-generate-btn{display:inline-flex;align-items:center;gap:8px;background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff;border:none;border-radius:8px;padding:9px 16px;font-size:13px;font-weight:600;cursor:pointer;transition:transform .15s ease,box-shadow .15s ease}.ai-generate-btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #6366f159}.ai-draft-result{margin-top:14px}.ai-draft-box{background:#fff;border:1px solid #c7d2fe;border-radius:8px;padding:14px;max-height:240px;overflow-y:auto}.ai-draft-text{margin:0;font-family:inherit;font-size:13px;line-height:1.6;white-space:pre-wrap;color:var(--text-primary, #1e293b)}.ai-draft-actions{display:flex;justify-content:flex-end;margin-top:10px}.ai-apply-draft-btn{display:inline-flex;align-items:center;gap:6px}[data-theme=dark] .ai-copilot-card{background-color:var(--card-bg, #1e293b);border-color:var(--card-border, #334155);background-image:radial-gradient(circle at top right,rgba(99,102,241,.12),transparent 60%)}[data-theme=dark] .ai-copilot-badge{background:#6366f140;color:#a5b4fc}[data-theme=dark] .ai-triaging-grid{background:#0f172a99;border-color:#334155}[data-theme=dark] .ai-triage-label{color:#94a3b8}[data-theme=dark] .ai-apply-btn{background:#6366f133;color:#c7d2fe;border-color:#6366f166}[data-theme=dark] .ai-topic-tag{background:#6366f140;color:#e0e7ff}[data-theme=dark] .ai-tab-btn{border-color:#334155;color:#94a3b8}[data-theme=dark] .ai-tab-btn.active{background:#6366f1;color:#fff;border-color:#6366f1}[data-theme=dark] .ai-draft-box{background:#0f172a;border-color:#3730a3}[data-theme=dark] .ai-draft-text{color:#f1f5f9}@keyframes realtimePulse{0%{transform:scale(.95);box-shadow:0 0 #10b981b3}70%{transform:scale(1);box-shadow:0 0 0 6px #10b98100}to{transform:scale(.95);box-shadow:0 0 #10b98100}}@keyframes toastSlideIn{0%{opacity:0;transform:translateY(16px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.realtime-status-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;border-radius:20px;font-size:12px;font-weight:600;text-decoration:none;border:1px solid transparent;transition:all .2s ease;white-space:nowrap}.realtime-status-pill.connected{background:#10b9811a;border-color:#10b98140;color:#059669}.realtime-status-pill.connecting{background:#f59e0b1a;border-color:#f59e0b40;color:#d97706}.realtime-pulse-dot{width:8px;height:8px;border-radius:50%;background:#94a3b8;display:inline-block;flex-shrink:0}.realtime-pulse-dot.live{background:#10b981;animation:realtimePulse 2s infinite}.realtime-status-pill.upgrade-cta{background:linear-gradient(135deg,#f59e0b1f,#9333ea1f);border-color:#f59e0b59;color:#b45309;cursor:pointer}.realtime-status-pill.upgrade-cta:hover{background:linear-gradient(135deg,#f59e0b38,#9333ea38);border-color:#f59e0b80;transform:translateY(-1px)}.realtime-sparkle-icon{color:#f59e0b}.realtime-upgrade-modal{width:min(560px,calc(100vw - 32px))}.realtime-modal-content{display:flex;flex-direction:column;gap:20px;padding:8px 4px}.realtime-modal-hero{padding:18px 20px;border-radius:12px;background:linear-gradient(135deg,#6366f114,#f59e0b14);border:1px solid rgba(99,102,241,.15)}.realtime-hero-badge{display:inline-flex;align-items:center;gap:6px;background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff;padding:4px 10px;border-radius:20px;font-size:11px;font-weight:700;letter-spacing:.5px;margin-bottom:10px}.realtime-modal-lead{margin:0;font-size:14px;line-height:1.55;color:var(--text-primary, #334155)}.realtime-features-list{display:flex;flex-direction:column;gap:12px}.realtime-feature-item{display:flex;align-items:flex-start;gap:14px;padding:12px 14px;background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px}.realtime-feature-icon{display:grid;place-items:center;width:36px;height:36px;border-radius:8px;background:#6366f11a;color:#4f46e5;flex-shrink:0}.realtime-feature-text strong{display:block;font-size:14px;color:var(--text-primary, #1e293b);margin-bottom:2px}.realtime-feature-text p{margin:0;font-size:12px;line-height:1.45;color:#64748b}.realtime-plan-comparison{display:flex;align-items:center;gap:12px;padding:10px 14px;background:#94a3b814;border-radius:8px}.realtime-plan-pill{display:flex;align-items:center;gap:6px;font-size:12px}.realtime-plan-pill .pill-label{color:#64748b}.realtime-plan-pill .pill-value{font-weight:700;color:var(--text-primary, #1e293b)}.realtime-plan-pill.target .pill-value{color:#7c3aed}.realtime-modal-actions{display:flex;justify-content:flex-end;margin-top:4px}.realtime-upgrade-btn{display:inline-flex;align-items:center;gap:8px;padding:12px 22px;background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s ease;box-shadow:0 4px 12px #6366f14d}.realtime-upgrade-btn:hover{transform:translateY(-1px);box-shadow:0 6px 16px #6366f166}.realtime-toast-container{position:fixed;bottom:24px;right:24px;z-index:9999;display:flex;flex-direction:column;gap:10px;pointer-events:none;max-width:360px;width:calc(100vw - 32px)}.realtime-toast{pointer-events:auto;display:flex;align-items:flex-start;gap:12px;padding:12px 14px;background:var(--card-bg, #ffffff);border:1px solid var(--card-border, #e2ebf1);border-radius:12px;box-shadow:0 10px 25px -5px #0000001f,0 8px 10px -6px #00000014;animation:toastSlideIn .3s cubic-bezier(.16,1,.3,1);transition:transform .15s ease,box-shadow .15s ease}.realtime-toast:hover{transform:translateY(-2px);box-shadow:0 12px 28px -5px #00000029}.realtime-toast-created{border-left:4px solid #10b981}.realtime-toast-updated{border-left:4px solid #3b82f6}.realtime-toast-csat{border-left:4px solid #f59e0b}.realtime-toast-icon-wrap{display:grid;place-items:center;width:32px;height:32px;border-radius:8px;background:#f1f5f9;flex-shrink:0}.toast-icon-created{color:#10b981}.toast-icon-updated{color:#3b82f6}.toast-icon-csat{color:#f59e0b}.realtime-toast-body{flex:1;min-width:0}.realtime-toast-title{display:flex;align-items:center;gap:4px;font-size:13px;color:var(--text-primary, #0f172a)}.toast-arrow{color:#64748b}.realtime-toast-msg{margin:3px 0 0;font-size:12px;line-height:1.4;color:#64748b;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.realtime-toast-hint{display:block;margin-top:4px;font-size:11px;color:#4f46e5;font-weight:500}.realtime-toast-close{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;border:none;background:transparent;color:#94a3b8;cursor:pointer;flex-shrink:0;padding:0;transition:all .15s ease}.realtime-toast-close:hover{background:#94a3b826;color:#334155}[data-theme=dark] .realtime-status-pill.connected{background:#10b98126;border-color:#10b98159;color:#34d399}[data-theme=dark] .realtime-status-pill.connecting{background:#f59e0b26;border-color:#f59e0b59;color:#fbbf24}[data-theme=dark] .realtime-status-pill.upgrade-cta{background:linear-gradient(135deg,#f59e0b33,#9333ea33);border-color:#f59e0b73;color:#fde047}[data-theme=dark] .realtime-modal-hero{background:linear-gradient(135deg,#6366f126,#f59e0b26);border-color:#6366f14d}[data-theme=dark] .realtime-feature-item{background:#0f172a;border-color:#334155}[data-theme=dark] .realtime-feature-icon{background:#6366f133;color:#a5b4fc}[data-theme=dark] .realtime-feature-text strong{color:#f1f5f9}[data-theme=dark] .realtime-feature-text p{color:#94a3b8}[data-theme=dark] .realtime-plan-comparison{background:#0f172a99}[data-theme=dark] .realtime-toast{background:#1e293b;border-color:#334155}[data-theme=dark] .realtime-toast-icon-wrap{background:#0f172a}[data-theme=dark] .realtime-toast-title{color:#f1f5f9}[data-theme=dark] .realtime-toast-msg{color:#94a3b8}[data-theme=dark] .realtime-toast-hint{color:#818cf8}[data-theme=dark] .realtime-toast-close:hover{background:#94a3b840;color:#e2e8f0}